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Konecranes IncEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected CategoryPOSITION TITLE: SERVICE TECHNICIANREPORTS TO: SERVICE MANAGERDo you have an interest in becoming an experienced electrical or mechanical technician? Are you able and capable of working at extreme heights? Konecranes has many opportunities open across the united states that we are looking to fill with mechanically inclined individuals. At Konecranes, service technicians are the heart of our industry. Our technicians work in a safety first type of environment and don't mind heights or working on mechanical parts. As a service technician, you will be working with 480 3 phase motors, troubleshooting issues with our cranes, and working with clients and facility directors to ensure that our clients are properly being taken care of. Our service technicians are provided with a company vehicle for their travels, and have the opportunity to experience new and challenging situations with each jobPRINCIPAL RESPONSIBILITIES: Perform inspections, maintenance and repairs on electric overhead traveling cranes and hoists at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after hours service, as required. Conduct on-site electrical, mechanical, structural and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. Document findings and make corrective recommendations to the customer including a written "Safety Notification" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer's signature and acceptance. Generate sales leads during service calls and report to service office, following established guidelines. Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes orregulations pertaining to our industry. Refresh and update knowledge periodically. Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. Maintain regular communication with the service office and Planner, in accordance with established practices. Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required. Follow all established safety rules and procedures, including those established by the customer. Maintain company vehicle and uniforms in a clean and presentable manner. Participate in monthly safety meetings. Other duties as assigned by supervisor.EDUCATION: Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred.EXPERIENCE: Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience is preferred but not necessary. P
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