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Desktop Support SpecialistRequisition ID2020-10002Job LocationsUS-GA-Peachtree CornersPosition TypeRegular Full-TimeCategoryInformation TechnologyBusiness UnitShared Services Position SummaryUnder immediate supervision, the Desktop Support Specialist assists in providing technical support for existing information technologies and implementation of new ones.Responsibilities Assists in providing technical support for information technologies by learning to perform routine maintenance and enhancements to existing technologies, as directed. Identifies and assists in resolving technical problems and issues with assigned hardware, software and work processes; escalates problems beyond level of expertise to manager or more experienced technical staff. Performs duties within standardized practices, where applicable. Delivers quality and timely results while meeting or exceeding SLA's, i.e., technical and customer support, based on assigned work and objectives. Complies with and supports all corporate, department and branch policies and procedures. Keeps manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility; refers matters beyond limits of authority to manager for direction. Performs other related duties as required or requested.Requirements Education equivalent to graduation from high school or the equivalent. At least three or more years of End User computing support experience. Windows 7 to 10 migration. Basic Knowledge of Active Directory, Microsoft Exchange, Lotus Notes 9.0, DNS, DHCP. ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite. Remote desktop connectivity applications like WebEx, and Windows Native tools, LANDesk, Team Viewer. MS Office Suite (2007,2010,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio. Troubleshoot Citrix applications, VMware VM related issues. Troubleshoot PC encryption Softwares SecureDoc, Wave, McAffee. Internet browsers (e.g. Explorer, Edge, Chrome, Firefox), VPN and remote dial-in users. Support for laptop, desktops, and printers. PDA, All Smart phones. Others: Adobe Acrobat and other common desktop common applications used in enterprise. Must complete continuing education requirements as outlined by Crawford Educational Services. A+ certification preferred or equivalent on the job experience. Experience working both independently and in a team-oriented, collaborative environment. A basic understanding of technical concepts within area of responsibility. Ability to create and maintain a positive customer service relationship and to identify and understand customer's needs. Delivers service that meets customer expectations. Ability to follow work plans and to commit the time and effort required to complete assignments in a timely manner. Ability to communicate ideas and information verbally, in a manner that is clear and concise.About UsPeople taking care of people. It's that simple. At Crawford & Company, we treat our clients' policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.We are guided by our collective value system: RESTORE.At Crawford, we:Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among... For full info follow application link.
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