Hotel Program Operations and Data Analyst
Wyndham Hotels & Resorts
Parsippany, NJ 07054
Date Acquired : 10/1/2019 10:47:40 PM
Date Updated : 11/6/2019 10:06:13 PM
Wyndham Hotels & Resorts is now seeking a Hotel Program Operations and Data Analyst to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.
Signature Reservation Services (SRS) is a service designed for hotels to forward reservation calls to the contact centers.
This position will support critical day to day operations of the SRS program. The position will be responsible for key overall program tracking and data management for SRS reporting. This role will have the opportunity to use data to analyze SRS performance, analyze results, identify opportunity areas, support sales strategies, and help prepare thoughtful read-outs to leadership. This role will be key in providing important reporting and analysis that is necessary for overall program maintenance and to support operational efficiencies through our global Contact Centers. This role will also help provide additional support for marketing of the SRS program.
Program Operations/Sales Support:
+ Provide back end operational telecom on-boarding support for hotels to ensure proper set up on SRS
+ Partners with internal contact center groups to provide accurate hotel level information to SRS agents
+ Manage and track operational tasks
+ Update and support marketing and sales support materials, presentations, etc.
Data Reporting and Development: Deploy performance reporting for Contact Center teams; liaison with Strategic Planning & Analysis on behalf of team to ensure accurate overall program support, ensuring reporting is clear, timely, accurate and accessible.
+ Manage key SRS program reporting for hotels (current/exits/program changes) to ensure accurate tracking and internal and external reporting program participation and results
+ Prepares/communicates results for program
Data Analytics / Business Intelligence: Support and provide analysis of performance results and identify internal and external trends for integration into business insights
Education & Experience
+ Bachelors degree or equivalent work experience
+ 2+ years of hotel operations experience or similar work experience
+ 2+ years of relevant industry experience in business analytics, business intelligence or business operations; Contact Center experience is a plus
+ Strong proficiency in MS Office
+ Strong Excel skills required
+ Ability to own a process from start to finish
+ Good working knowledge of data sources
+ Ability to work independently
+ Excellent time management and organizational skills
+ Strong communication skills (written and verbal)
+ Strong time management skills are a must
+ Ability to multi-task in a fast paced environment
+ Must be willing to have fun!!!
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time