Thrifty Car Rental Site Director - Portland Airport
The Hertz Corporation
Portland, OR 97240
Date Acquired : 9/25/2019 5:01:01 PM
Date Updated : 11/3/2019 9:00:43 AM
Do you have experience in the car rental industry at the manager level and are looking for that next step? This might be the role for you! Thrifty is looking for a Site Manager who knows the ins and outs of the customers side of the house as well as operations. For this role we need someone who is data and metrics driven but knows how to work cross functionally and can come to mutual understanding when ideas differ. Someone adept at building relationships yet setting clear expectations and coaching for improved performance.
The Thrifty location at the Portland airport is a smaller location that reports up to the Hertz GM. They are family oriented and non union. While this has director in the title, the role is for someone with some experience under their belts as a manager.
A fleet car and all fuel is provided in this role.
As the Site Leader (SL), you will manage the key areas of operations and customer service for the Thrifty brand. You will strive to create a positive customer experience by leading and coaching your team to ensure that they are offering exceptional products, services and vehicle choices while expediting each step of the rental process. Emphasis will be given in providing the highest standard quality and service to Thriftys most loyal and valued customers. Your team will work to ensure vehicles quickly and efficiently flow from Instant Returm through cleaning to stalling. You will lead your team to the highest level of performance by ensuring that the right vehicles are properly accounted for, cleaned and stalled ready for our customers. You will ensure superior levels of customer vehicle cleanliness and will instill a quality mindset in all members of the operations team including outside third-party vendors. You will also take responsibility and maintain quality control of the site fleet and work with other sites to adjust the fleet as required. As the Site leader, you will serve as the third level of escalation for customer issues and work to resolve outstanding issues and coach your team how to deliver the highest level of customer service.
To be a great Operations Leader, you need:
+ An ability to understand the movement and flow of vehicles from Instant Return to vehicle cleaning to Maintenance as needed.
+ The ability to analyze and to understand the impact of hourly reservations and the ability to make adjustments throughout the day
+ A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue
+ An ability to remain level headed and calm with both customers and employees as you assist them
+ An ability to be a Thrifty Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Bachelors degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered. Must have valid US Driver's License.
Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken some functional Manager roles so they have a good comprehension of both operational and customer facing functions within the location. Get Stuff Done, Initiative, Leadership are more important, as is the requisite level of capability to manage in a tough, fast moving operation.
+ Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
+ Strong strategic planning and analytical skills including the ability to forecast demand and utilization
+ Strong logistic ability to understand fleet movement
+ Deliver great outcomes, consistently: Deliver exceptional outcomes (for our customers) and motivate others to do the same:
+ Innovate at our core: Turn ideas into pragmatic, commercial, customer-focused solutions; Show deep curiosity (so show a willingness to learn)
+ Grow incredible talent: Create opportunities for people to learn and grow
+ Lead authentically: Show confidence and humility (remain level headed at all times); Own and learn from your mistakes, then move on; Speak up and make the tough calls when needed
+ Align people: provide clear context and direction on goals and expectations
In addition, mobility is helpful as it is common to require individuals to move to different geographic locations to gain experience at different airport locations, especially for those who wish to pursue a more senior management career within Thrifty.
Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
**Job ID** _180574_
**# Positions** _1_
**Category** _RAC Operations_
**Position Type** _Regular Full Time_