LTD Claims Specialist Trainee
Tampa, FL 33603
Date Acquired : 9/6/2019 11:40:23 PM
Date Updated : 11/18/2019 10:05:31 PM
Job Location: Tampa, FL
**Role Value Proposition** **:**
Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. This role of the LTD Claims Specialist Trainee will provide exemplary customer service by processing LTD Disability claims in a timely and accurate manner for a Large Customer.
+ Claim Specialist Trainees are responsible for timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims to which they have been assigned according to provisions of LTD certificates.
+ The job entails communicating with a variety of constituents (for example, claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
+ Claim Specialist Trainees will work more independently, use their own discretion, and increase their caseload as they become proficient in LTD and demonstrate consistency in metrics, philosophy, and process.
+ Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
+ They will learn to use appropriate systems, tools and resources to research and document claims.
+ They will develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.
+ Claim Specialist Trainees will complete regular updates on financial offsets such as SSDI.
+ They will utilize CMG which provides an overview of high level topics, factors to consider in the administration of claims, and examples of claim situations.
+ Perform their work under direct supervision by peer coaches and Unit Leaders.
**Essential Business Experience and Technical Skills** **_:_**
+ High School Diploma or GED
+ 2+ years of disability claims or strong customer service experience, particularly in the insurance industry
+ Bachelors degree preferred
+ Strong communication skills, both written and oral.
+ Critical thinking in activities requiring analysis, investigation, and/or planning.
+ Strong problem solving and analytical skills.
+ Comfortable working with multiple priorities in a changing environment.
+ Ability to prioritize
**Number of Openings**
**Employee Referral Award**
**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers. a**
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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