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Client Services Representative I Job in Shrewsbury, MA 01545

Title :

Client Services Representative I

Company :

Charles River Laboratories

Location :

Shrewsbury, MA 01545

Date Acquired : 2/8/2019 11:08:49 PM
Date Updated : 6/25/2019 11:06:56 PM
Client Services Representative I

Req ID #: 42105


Shrewsbury, MA, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, well help you build a career that you can feel passionate about.

Job Summary

Represents the company to external and internal customers, answers service related questions, interprets and clarifies customer study designs to place into contracts, develops pricing strategies for customer contracts and negotiates for maximum company revenue. Assists in developing strategies to grow current business as well as win new business. Provides valuable insight into forecasting the discovery and safety assessment services by business line, customer and facility. Ensures maximum capacity utilization by working with operations to identify studies and clients to prioritize.

We are seeking a Client Services Rep I for our site located in Shrewsbury, MA.


+ Prepare general information and bid and proposal packages, from generic letters to full proposal responses.

+ Use provided information to create scope of work sections for inclusion in Letters of Payment Authorization (LOPAs).

+ Prepare and track LOPAs and Amended Letters of Payment Authorization.

+ Assist in coordination of proposals/business plans for the Global Sales and Strategic Account teams.

+ Assist with updating and maintaining applicable databases.

+ Create and maintain department files.

+ Assist with hosting of client onsite visits

+ Assist with the preparation of marketing and client services presentations.

+ Perform all other related duties as assigned.


+ Education: Associates degree (A.A./A.S.) or equivalent in science, business or marketing related discipline. Bachelors degree preferred.

+ Experience: 1-2 years customer service or related experience.

+ An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

+ Other: Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of peoples lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.

For more information, please

Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet